Self-Managed Australia Post Carrier Connection

Table of Contents

• Overview
• Considerations
• Benefits
• Cost
• How to create a Self-Managed Australia Post Carrier Connection 
• Using Carrier Predefined Packages with Australia Post 
• International Shipping and Customs Data for Australia Post
• Disconnecting an existing Self-Managed Australia Post Carrier Connection 
• Recommended Next Steps

Overview

The Self-Managed Australia Post Carrier Connection allows you to connect your own Australia Post account to CartonCloud. This enables you to manage shipments, access live rates and generate shipping labels directly within CartonCloud using your negotiated carrier rates.

Considerations

• You will require a Australia Post account.
• Carrier Selection Rules allow you to automatically assign the most suitable carrier during packing. These rules will need to be set up once the connection is enabled.See here for details.
• Carrier Account Mapping allows you to define a set of rules that automatically update the Carrier, Delivery Run, and Service Type on a Consignment after a shipment is booked through a Carrier Connection.Carrier Account Mapping will need to be set up once the connection is enabled. See here for details.
• You need to use the Pack Screen to access Carrier Connections. 

Benefits

• Manage Australia Post shipments from within CartonCloud - book shipments and print labels all from the Pack Screen. 
• Streamline the packing process. 
• Use your existing Australia Post agreement and pricing.
• Consolidate workflows into a single system.

Cost

• There is no CartonCloud connection fee per connection. 

How to create a Self-Managed Australia Post Carrier Connection

At the Customer level:

• Navigate to Self-Managed Integrations by typing Self-Managed Integrations into the Search for anything.
• Select the Customer you wish to set the integration up for.
• Select AusPost.

• Click Configure.

• Enter your AusPost account API Key, API Secret and Account number.
• Click Connect.

• You will receive a pop-up message confirming the connection was successful. A green number will appear against the AusPost Carrier, indicating the number of accounts connected. 

At the Organisation level:

• Navigate to Self-Managed Integrations by typing Self-Managed Integrations into the Search for anything.
• Under My Organisation, select Edit Integrations. 

• Select AusPost.

• Click Configure. 

• Enter your AusPost account API Key, API Secret and Account number.
• Click Connect.

You will now see AusPost shipping rates appear on the Pack Screen when packing orders.

Using Carrier Predefined Packages with Australia Post

Certain carriers, such as FedEx, offer flat rates for shipments using their own predefined packaging (e.g. FedEx One Rate boxes). To support this, enable the Carrier Predefined Package setting on the relevant Transport Product. When enabled, CartonCloud sends the Transport Product code to Australia Post during rate quoting instead of package dimensions, and Australia Post returns rates for that specific package type.

How to configure Carrier Predefined Package on a Transport Product

For more information on Carrier Predefined Packages, please see Transport Products.  

International Shipping and Customs Data for Australia Post

When the pickup and delivery countries on a shipment are different, CartonCloud sends AusPost the customs information it needs to quote and book the shipment. This includes the products packed into each carton, their value, and where they were made.

Domestic shipments — where the pickup and delivery countries are the same — continue to be processed without customs information.

AusPost requires certain information about each product before it can accept an international rate request or booking. The following product information has to be set up in CartonCloud before packing an international order:

See International Shipping Product Fields for how to add these details to a Product.

How Customs Information Is Calculated

Once the Product and Sale Order information above is in place, CartonCloud automatically builds the customs declaration for you from what is packed into each carton:

• Each carton on the order is treated as its own parcel. Only the products packed into that carton are included on its customs declaration.
• Where the same product is packed into one carton at different prices, CartonCloud combines it into a single customs line with the total quantity and value.
• Customs details are based on the stock assigned to each carton during packing, not on order quantities.
• The product’s customs value is its Approximate Unit Price, converted to Australian dollars.
• The delivery address country is always sent to AusPost, for both domestic and international shipments.

This customs information is included automatically when you view AusPost rates and when you complete a booking on the Pack Screen.

If product information is missing

• If a Product has no Customs Description, the Product name is used instead.
• If a carton has no stock assigned to it, its customs declaration is sent without product details, and AusPost will reject it as incomplete.
• Shipments with a total declared value over AUD $2,000 may be rejected by AusPost, as an export declaration number is not currently sent from CartonCloud. These shipments can be lodged directly with AusPost.

Disconnecting an existing Self-Managed Australia Post Carrier Connection 

• Navigate to Self-Managed Integrations by typing Self-Managed Integrations into the Search for anything.
• To disconnect an Organisation level connection, select Edit Integrations. 
• To disconnect a Customer level connection, select the relevant Customer.
• Select AusPost.
• Select the bin icon to remove the connection.

Recommended Next Steps 

• Set up Carrier Selection Rules.
• Set up Carrier Account Mapping.