Lodging a Consignment error

This module will cover how to lodge an error on the mobile app during transit and upon delivering a Consignment. As we all know, sometimes things don’t go as planned when transporting and delivering goods. For example, sometimes the freight is damaged in transit, poor weather conditions mean the carton has water damage or the way the truck has been packed means upon unloading the truck, you notice a carton has a tear. 

With CartonCloud, you can record the damages at the time of noticing them and/or at the time of delivery. This will create a Consignment error which flags the Consignment with the admin staff, allowing them to take the necessary actions. 

That may be contacting the customer or adjusting the Consignment rates. CartonCloud allows for the seamless recording of and communication of important information that may arise during the transport process in the form of Consignment Errors. 

What is a Consignment error?

Consignment Errors are reported by Users of CartonCloud and can be reported from within the Consignments themselves. They range from Undeliverable to having their Cartons/Pallets count changed. Consignment Errors are visible only to Admins and Onforwarders. 

When Consignment Errors are reported, they will need to be actioned by a CartonCloud user within your organisation with Administration level permission.

Reasons to lodge a Consignment error

• Damaged freight
• Missing items in a Consignment
• Receiver rejecting an order
• Delivery address issues (closed or incorrect address)
• Temperature rejection
• System error

Benefits of Consignment errors with CartonCloud

• Reduced risk of the information/error being lost (not having to rely on memory or writing it on paper)
• Recording the information at the time for data accuracy and timeliness
• Transparency (between drivers and admin staff)
• Data integrity
• Customer communication (able to communicate more effectively and timely with customers)

How to record a Consignment error on the CartonCloud mobile app

There are two ways in which you can record a Consignment error on the mobile app:

• At any point in the Consignment’s journey (before leaving the warehouse, in transit etc.)
• When recording the POD

Each method will be covered in the following two units. 

How to resolve a Consignment error

Once a Consignment error has been lodged against a Consignment, admin staff can choose to notify the customer or close the error. Please click here for more information on how to do this. 

Nick knows his drivers will use the Consignment error function when on the road and delivering Consignments. His admin staff are also pleased as this means they will be across what is happening on the road and are able to communicate this with the customer. 

Lodging an error whilst delivering a Consignment

Now that you know what a Consignment error is and the benefits of lodging them on the mobile app let us cover how to create one when delivering a Consignment. As covered in the previous unit, one of the ways you can lodge a Consignment error on the mobile app is when delivering a Consignment and recording the POD. Follow along with Tony as he delivers a Consignment and records an error. 

Lodging a Consignment Error when in transit 

Now that you know how to lodge a Consignment error when recording a POD, it is time to cover how to lodge an error when the Consignment is in transit. Follow along with Tony as he steps through recording a Consignment error whilst in transit.