If a Sale Order is imported into CartonCloud but there is insufficient stock available to fulfil the order then the Sale Order will be rejected and it's status updated accordingly. On large imports, this can sometimes result in many rejected Sale Orders sitting in the system, where they remain until the relevant stock is loaded in by a Purchase Order, or they are cancelled entirely.

Once the stock is available, then the Sale Orders will need to be reprocessed. This article will cover how to easily reprocess rejected Sale Orders with just a few clicks.


  • From the main menu, select Warehouse > Sale Orders
  • Now on the Sale Orders page, select the Filter tab.
  • Apply the appropriate filters so that the system is only searching for orders that you wish to reprocess. Alternatively, not selecting any filters will show all results, meaning all orders in the "Rejected" status will be reprocessed.
  • Select Go! and the Sale Orders will appear on the page.

In the scenario above, a filter has been applied to only show orders for the customer "ABC Pty Ltd" and with the "Rejected" status type. This will restrict the system to only reprocessing orders for that specific customer "ABC Pty Ltd". 


It is not necessary to filter by the Rejected status type, as reprocessing will only ever be attempted on these orders, however, it does allow the user to more easily see which orders are about to be reprocessed.


  • Once filters have been applied. Click the Select All button and all Sale Orders on the page will be highlighted.
  • A new button will then appear on the screen to re-process the orders. Select it.

  • A confirmation box will appear on the screen as shown below. This explains what the system is about to do when reprocessing the orders, so read it carefully.

  • Provided you wish to proceed with reprocessing. Select OK.
  • On success, a banner will appear at the top of the page.

  • The result of the reprocess can then be viewed once completed by selecting the bell icon at the top right of the page.

Sale Orders failing to reprocess

If there are Sale Orders which have failed to reprocess, then there is still likely not enough stock available to fulfil those order. 

To get further detail on why an order failed, select it from the Sale Order page > then navigate to the Errors tab. A message will appear describing why that order failed.

In the example above, the order contained 54 units of a product called "vcb", but only 14 are available. Therefore it was rejected by the system.