If you deal with Onforwarders, then some confusion can arise related to addresses.

Consignments are typically manifested to the final delivery address, so you need to remember that the freight is actually to be delivered to an onforwarder. When you deal with a large number of onforwarders, or high volumes of freight, this can become extremely difficult to manage as the addresses listed are not really the addresses where you'll be delivering.

In CartonCloud, you can make dealing with Onforwarders easier (and even automated) through the use of Onforwarder Addresses.

Onforwarder Addresses are used as an intermediate address, between the Pickup Address (or your Warehouse Address), and the Final Delivery Address.

Onforwarder Webinar

For a full overview of using Onforwarders in CartonCloud check out our Onforwarder Webinar.

Enabling Onforwarder Addresses

Using Onforwarder addresses makes it much clearer as to what is going on with the freight, as the Onforwarder addresses will show in Consignment Lists, Allocation Screens, and also on the maps.

Enabling Onforwarder Addresses:

By default, Onforwarder Addresses are Disabled.

To enable Onforwarder address select More in the main menu, then select Organisation Settings in the drop-down.

Select the Features & Options tab then check the box for the setting named Onforwarder Address Display Enabled

Then, select Save.

With Onforwarder Addresses enabled, you'll be able to see the Onforwarder Address section when you add or edit consignment, the Onforwarder address field on adding new consignment page is hidden under Advanced Options, scroll down to the bottom and click the arrow to expand it.

Where Onforwarder Addresses are Displayed

If a consignment has an onforwarder address set, then that address will show up on the index page instead of the pick-up/delivery address.

Also, all the consignments will show up on the map with onforwarder address including the web interface and mobile app.

The only exception to this is consignment bulk allocation which gives you a control to show pick-up/delivery address even if there is an onforwarder address associated.

How Allocations are Affected

When a consignment is created with an onforwarder address, the system will use onforwarder address instead of pick-up/delivery address to allocate the delivery run. 

The onforwarder addresses can be automated. For example, if a customer emails a manifest to the system, the onforwarder address can be automatically loaded against the correct consignments

Use Cases

For specific use cases with examples of exactly how to configure CartonCloud to match what you require, please checkout Onforwarder Use Cases