Duplicate Reference

SettingDescriptionDefault Value
Duplicate ReferenceIf enabled this setting will allow you to use the same reference number on multiple consignments. By default, consignments must have their own unique reference and this setting allows this behaviour to be overriddenDisabled

Manifest Import

SettingDescriptionDefault Value
Automatically group consignments on manifestConsignments on the imported manifest will be grouped and charged together. See Consignment Grouping for more information.Disabled

Allow Duplicate Manifests to Update Existing Consignments until the consignment has been updated to any "In Warehouse" status.

When enabled, if a manifest is imported into CartonCloud multiple times then each import will update the existing consignments in the system.Disabled

Skip consignments with references that already exist (will not reject manifests with consignments that already exist but skip them and allow the file to be processed)

Useful for when you want to import the same manifest multiple times but with extra consignments added on.Disabled

Default Consignment Product Type (if not specified in Manifest)

Product Types can be specified as a field within the manifest import file, however, if they are not then the system will revert to this setting to set the product type.General

 Allow updates to Consignments and items via parsing

When enabled, you can update existing Consignments using the Consignments Items Parser. Click here for more information. Disabled

Manifest Pickup

SettingDescriptionDefault Value

Manifests Picked Up By Default

Controls if more settings should display to configure manifest pickupYes
Default Pickup AddressSets the address for when a consignment is created to collect a manifest for that customerBlank
Automatically create pickup consignment

The system will automatically create a consignment with the consignment type "pickup" when a manifest is created.

Further options will appear when enabling this option. See Creating Automatic Pickup Consignments for Manifests for full details.

No

Cash on Delivery

SettingDescriptionDefault Value
Accept Cash on Delivery for customers consignmentsOnly enable if your drivers collect cash on delivery for this customer. Enabling this will allow them to record COD details in the mobile app.No

Delivery Run Dates

SettingDescriptionDefault Value
Ignore Specified delivery run date (allocate to next schedule run date always)As per the name, this setting will force a consignment to go onto the next scheduled run date.Disabled

When a required delivery date is given, snap the delivery to the closest available scheduled date.

(If unchecked, the consignment may get allocated to a date where the run isn't scheduled)

If enabled, when a Consignment has a required delivery date, the Consignment will be allocated to the Delivery Run with the closest delivery run schedule as the date specified against the Consignment. For example, if the Consignment delivery is required on Monday, but the Delivery Run date schedule is for Thursdays and Fridays, then the delivery run date snaps to Thursday. If unchecked, the Consignment may be allocated to a date when a run isn't scheduled. Disabled
Default Delivery RunAllows you to set all Consignments that are booked for this Customer to be allocated to a chosen Delivery Run. Please note setting this to a Delivery Run will override all other allocation logic which may have otherwise selected a different run.Empty. While not set the system will instead use the consignments address and other system logic to determine the delivery run.

Labels

SettingDescriptionDefault Value
PDF Label Page TypeAllows the number of labels per PDF page to be configured.A4 Page - Up to 4 labels per page
Field to be used as quantity for the number of Consignment labels to be printedWhen consignment labels are printed this setting determines where the number of labels should be pulled from on the consignment. None

Advanced

SettingDescriptionDefault Value
When # Cartons / Pallets are modifiedFor when the quantity of a consignment's items is modified within the mobile app.Create an unresolved error
QR Code Overlay

Used to overlay a QR code onto Customer Consignment Invoices.

See the article QR Code Overlay for Consignment Invoices for full details.

Disabled
Number of copies to download per invoice and connoteWhen an invoice or consignment note is downloaded from CartonCloud, how many copies should be downloaded?1
Allow Customers to use their own barcode numbersAs per name.Disabled

To adjust the Delivery Runs visible to Customers begin by navigating to a Customer's record by selecting Contacts, then selecting Customers from the drop-down menu.

On the View Customer page select Edit. Then select the Transport Management tab, followed by the Delivery Runs tab.

From this page, a complete list of the Delivery Runs within your tenancy is displayed.

Selecting these Delivery Runs as Visible to Customer will then do exactly that. The Visible Name then also allows you to provide an alias for the Delivery Run which the Customer will see from their view of CartonCloud.

Ensure to scroll to the bottom of the page select Save after making any changes within this tab.

To adjust the Carriers visible to Customers begin by navigating to a Customer's record by selecting Contacts, then selecting Customers from the drop-down menu.

On the View Customer page select Edit. Then select the Transport Management tab, followed by the Carriers tab.

From this page, a complete list of the Carriers within your tenancy is displayed.

Selecting these Carriers as Visible to Customer will then do exactly that. The Visible Name then also allows you to provide an alias for the Carrier which the Customer will see from their view of CartonCloud.

Ensure to scroll to the bottom of the page select Save after making any changes within this tab.

To adjust a Customers POD Settings first navigate to that Customer's record by selecting Contacts in the main menu, followed by Customers in the drop-down menu. Select the Customer, then select Edit.

From the Edit Customer page select the Transport Management tab, followed by the POD sub-tab.



Consignment Proofs of Delivery can be generated by CartonCloud using either the POD Document Template or by superimposing a POD onto the Customer Consignment Invoice.

Available Modules

ModuleNotes
TemplateUses either the organisation POD document template or customer document template. (If a customer POD document template is set, this will be the select option, otherwise, the organisation template will be used by default).
Content Overlay

Superimposes the signature, receiver name, and signature date of the Consignment over customer consignment invoice. See below for further details.


CartonCloud can superimpose POD's onto customer consignment invoices which are then available to be downloaded or emailed with the POD.

Since customer invoices can all be different, you may want the POD to be overlaid in a different location on each invoice. Therefore, this feature is configurable for each customer in your CartonCloud account, allowing you to choose where the signature is placed based on their specific invoice layout.

How Superimposed Proof Of Delivery Works

  1. Once a Consignment is delivered, when the user clicks to download POD, if there is an associated Consignment Customer Invoice, the document is used for the signature overlay.
  2. Signature + additional information is superimposed on the Consignment Customer Invoice.
  3. Overlaid image + CartonCloud-generated POD are combined together into a single file and exported.

Video Overview

Example of Document with Superimposed POD

In this example, the Receiver Name, Date and Signature have been overlaid onto the scanned Invoice, in the desired position, automatically.

Enabling and configuring Superimposed Proof Of Deliveries

As invoices can be formatted differently, this feature is configurable for each of your customers inside CartonCloud 

  • Go to Contacts in the main menu > Customers > Select the customer you wish to configure this feature for. 
  • Once viewing the customer, select the Edit button towards the bottom left of the page.
  • Click on Transport Management tab > Click on POD sub-tab.
  • In the Proof of Delivery Output Mode section change the setting Select Proof of Delivery Output Mode to "Signature on Customer Invoice and POD Template"

  • A new setting box will appear which controls the positioning of the signature overlay. 
  • To ensure the positioning is correct an example invoice will need to be selected, this can either be chosen from an existing Customer Consignment Invoice or by uploading a PDF file from your PC.
  • Once an example PDF is selected it will display on the page inside the signature positioning tool.
  • Use the signature positioning tool to configure how you would like the content to be overlaid on the invoice.

  • Once completed, select Save at the bottom of the page. The system will now begin overlaying POD's on all future customer consignment invoices for that customer.

Signature Positioning Tool

The signature positioning tool supports the following.

FunctionDescription
QR Code PlacementDragging and dropping the red rectangles will place that component of the signature it in that location for all future documents using the overlay feature.
QR Code ResizingDragging from the bottom right corner of the red QR code square allows it to be resized as required.
Page RotationIf the sample page has been uploaded in the wrong orientation, it can be rotated as required.
On Pages (Multiple Pages)In the scenario where a Customer Consignment invoice is multiple pages, this allows the user to select which page/s the QR code will be overlaid on.
RotationAllows the signature component to be rotated (name and date/time cannot be rotated).
ShowAllows the user to select if the Name or Date/Time overlay should appear on the Consignment Invoice.
Text AlignAllows the user to select the alignment of the Name & Date Time overlays. For example, these overlays are being placed at the very right of a page, the user would want to select Right alignment, as then a particularly long name will not run over the end of the page.
Font SizeAllows the user to select the size of the text used in the Name Overlay & Date time overlay.


POD Content and Requirements

SettingDescription
Show delivery GPS coordinates in Consignment History (will appear on POD) 

When enabled the GPS location will be recorded and displayed on the POD for this customer.

Driver's using iOS devices must enable Precise location permissions for CartonCloud when recording the POD. If precise location is not turned on then the device will report an approximate location only, resulting in this location being recorded on the POD.

Allow Electronic Deliveries to take place without a signature

  • If enabled Drivers can mark consignments as delivered without the requirement to record a signature first.
  • If disabled drivers will not be able to mark consignments as delivered without first recording a signature or taking a photo.
Consignments Require Paper PODs to be Uploaded

If enabled this setting will prevent the Mobile App from sending out the initial sign-on glass POD. Instead the system will wait for a paper copy to be uploaded and attached before sending that out as the POD.

Note:

  • This will not prevent the job from being invoiced
  • This allows CC users to check which jobs are waiting for paper PODs to be uploaded
  • The mobile sign on glass POD will still be available through the customer portal, it just won't be emailed.
Allow option for authority to leave on Add Consignment PageIf enabled this will trigger a special instruction to be added to consignments to let the driver know they have Authority to leave the consignment at delivery.
Show Sale order details for Consignment on Mobile

For Consignments which have been generated from a Sale Order, if this setting is enabled a button will display on the record POD signature screen which allows the Sale Order buttons to be viewed. This is useful for when the receiver wants to know the contents of the package. 

Please note that if enabled the driver will also have access to this information.

By default, this setting will "Use Organisation Settings". This provides you with control to turn the setting on for all customers by default, from within the Organisation Settings page (in the Transport tab, within the Other Settings section).

For more information on this setting, see the mobile help article: Recording a POD.

POD Filename Format

The Proof Of Delivery Filename can be customised using this field via tags.

Default

consignment_%%customer_reference%%_pod
CODE

Which would format as:

consignment_INV-29389_pod.pdf
CODE

Tags

TagReplaces with
%%id%%The ID of the Consignment
%%customer_reference%%The Customer Reference for the Consignment

SettingExplanationSetting Options
Create Consignment Errors for Driver Edits to Consignment Items

A Consignment Error will automatically be created when a driver edits the Consignment Items.

For more information please see Add/edit Consignment Items for Drivers on the Mobile App

Use Organisation Settings: (default) will apply the settings configured at the Organisation Settings level

Yes: regardless of the settings configured at the Organisation Settings level a Consignment Error will automatically be created when the Driver edits Consignment Items. 

No: regardless of the settings configured at the Organisation Settings level a Consignment Error will NOT be created when the Driver edits Consignment Items. 

If no reply is received regarding Consignment Error Stock within 2 Business Days

The setting option you select will dictate what text the Consignment Error notification email contains. This is only relevant for Consignment Errors related to either damaged goods, a failed delivery attempt or some other stock-related issue. 

Text for 'Destroy Stock' option: 

Please Note: If this notification does require a response and relates to either damaged goods, a failed delivery attempt or some other stock-related issue; we require a reply within 2 business days. If no reply is received the stock will be destroyed.

Text for 'Return Stock to Customer' option:

Please Note: If this notification does require a response and relates to either damaged goods, a failed delivery attempt or some other stock-related issue; we require a reply within 2 business days. If no reply is received the stock will be returned to you.

Destroy Stock

Return Stock to Customer