Purpose

From the Addresses tab, you can add and delete emails that receive notifications and edit the notification they will receive. 

Adding or editing an email to receive notifications

  • Navigate to the Customers page, Contacts>Customers
  • Select the relevant Customer. 
  • Click Edit
  • Select the Email tab. 
  • Select the Addresses tab. 
  • If the email address is already listed, click Edit against the email address. 
  • If the email address does not exist, type the address into the New email field and click Add new email

  • Tick the notifications you wish to enable, as well as the email type (To, CC, BCC). 

  • If you wish the email address to be able to send orders through via a Parser, you need to tick Accept From against the relevant Parser.
  • If you would like the email address to receive an email notification if the Parser fails, you need to tick Send Failure To

  • Select Save

Deleting an email from receiving any further notifications or having access to Parsers

To do this, select Delete next to the appropriate email.

Then on the pop-up window, select OK.

The email will now disappear from the list and will immediately no longer receive notifications or send emails into the system for Parsers.

 

Purpose

The notifications tab provides finer control over the notifications going out to the emails configured in the Addresses tab.

For example, in the email tab, it's possible to select if a User receives Purchase Order notification emails or not. In this tab, you can then select which specific Purchase Order notifications you wish to send.

Please note for orders that have been parsed in the email address sending the file in will receive the notifications for that order regardless if they have the notifications set up or not. 

How to enable notifications 

Before selecting what notification you wish to enable, you need to ensure the correct email address is set up and the corresponding notification has been selected against the address. Please see Configuring Outgoing Notification Emails to Customers for steps on how to set the email address up. 
  • Tick the notification you wish to enable.
  • Scroll down and select Save.

Please note that these notifications will only become active once the corresponding notification type has been enabled against the email address. For example 'Sale Order Notification' must be ticked against the email address for the 'Send Email when Sale Order is Packed' notification to work. 

Notification Configurations for Sales Orders and Purchase Orders

Select from the following options for When to Send a Notification:

  • Never Send Reply
  • Send Reply Always
  • Send Reply only if Warning Or Rejections occur
  • Send Reply for Rejection Only
  • Send Reply for Successful Importation only

Notifications available 

Sale Order Notifications

Sale Order Import notification 

Note, the email address emailing the order in will always receive a success import notification regardless of whether they are set up with the success import notification.
Send Email when Sale Order is Packed
Send Reminder Email to Customer at 4:30 pm if Sale Order is waiting for Customer Invoice
Send Email when Sale Order is marked urgent by Administrator 
Send Email if Sale Order is Rejected Manually (after import)
Send Daily Sale Order report email (at 6:00 pm AEST Mon-Fri)
Purchase Order Notifications

Purchase Order Import notification 

Note, the email address emailing the order in will always receive a success import notification regardless of whether they are set up with the success import notification.
Send confirmation email when the Purchase Order is approved from draft
Send Purchase Order Goods Received confirmation email 
Send Purchase Order verification email 
Send Purchase Order Urgent Email 
Stock Notifications 
Send Stock Warning / Expiry Notification Email (at 8:00 am AEST Mon-Fri)
Consignment Notifications
Send Daily Consignment Report Email (at 8:00 am AEST Tues - Sat)
Manifest Notifications
Attach Labels PDF to Manifest Reply Email
Email notification upon import of new Manifest 
Shipment Notifications 
Shipment Import notification 
Proof of Delivery Notifications 
Proof of Delivery notification 
Proof of Delivery notification for delivery address's email 
Product 
Product import notification 

The notifications tab provides finer control over the notifications going out to the emails configured in the emails tab.

For example, in the email tab, it's possible to select if a User receives Purchase Order notification emails or not. Whereas from within this tab, you can then select which specific Purchase Order notifications you wish to send.

Examples of Email Notifications

This provides examples of the various notification emails that CartonCloud can send.

Sale Orders

Sale Order - Confirming order accepted

Sale Order - Order accepted, with Warnings

Sale Order - Order Rejected

Sale Order - Order Packed

(includes xls + pdf pack slip)


Purchase Orders

Purchase Order - Confirming Order Accepted

Purchase Order Received

Purchase Order Verified


Note:  if the quantity verified is different from the original purchase order quantity, the Purchase Order Verified email will include a table showing quantity differences.

Consignment

Proof of Delivery / Collection emails are sent whenever a Consignment is marked as "Delivered" or "Collected". 
If you're sending via an Onforwarder, and waiting for the POD to come back from the Onforwarder before emailing the client, we suggest marking the Consignment as "With On Forwarder".
For more information about Onforwarder workflows, please see: Onforwarder Use Cases

Delivery Notification

Collection Notification


Manifests

Import Notification 

Stock Notifications

Stock Warning Threshold Notification

Low Stock Threshold Notification



When will the low stock notification be delivered? 

  • The low stock notification email is sent daily. For a product to appear on this notification it must meet the low threshold quantity before 7:00 am that day. If the threshold is reached post 7:00 am that day, the product will appear on the following day's low stock email notification.
  • The product will only appear once on the low stock email notification whilst stock levels are below the low stock threshold level. The product will only appear again on the notification if the stock has been refilled and then reaches the low stock threshold quantity again. 

Invoices

Invoice Notification

(note, this may also contain a PDF from any of our available Accounting Connectors)

Product import Notification

Product import Notification