CartonCloud Connect is an application that allows you to print directly from within CartonCloud to your printer. Currently, only printers that can handle ZPL format are supported, however, PDF print will be introduced in the future. 

Downloading CartonCloud Connect

The CartonCloud Connect software is available for download from:

Operating systemLink
Windowshttps://app.printnode.com/download/client/cartoncloud/windows
Mac

https://app.printnode.com/download/client/cartoncloud/osx

If using a Mac you will need to download and install a RAW printer driver to run PrintNode (see Setting up RAW printing for Macs). 

How CartonCloud Connect Works

By installing CartonCloud Connect on to your computer (that is connected to your printer), you will be able to process print jobs sent from CartonCloud. You can initiate a print job from any device connected to CartonCloud and it will print on the specified printer. 

Setup Instructions

To set up CartonCloud Connect on your computer and enable printing from CartonCloud follow the below steps. 

  1. Install and connect your printer to the computer. 
    • To successfully print from your selected printer the below conditions must be met;
      • The printer must be turned on when processing a printing job. 
      • The computer must be connected to the printer (either directly or through the network).
      • The computer must be connected to the internet. 
  2. Install the CartonCloud Connect application on your computer.
  3. Enable printing through CartonCloud Connect and select the relevant printer from the Printers tab. 

                     

To navigate to CartonCloud Connect:

WindowsMac
  • Select the START button.
  • Locate the CartonCloud Connect folder


  • Open the Finder.
  • Within the Applications folder, select CartonCloud.





4. Enable the relevant printer within the CartonCloud application (you must have Administrator permissions to complete this step). 

    • Type in Organisation Settings in the Search for anything bar at the top of the application. 
    • Select the Features & Options tab within Organisation Settings. 
    • Click the tick-box Network Zebra Printing Enabled under the Printing Configuration heading. 
    • Select the relevant printer from the Remote Printer drop-down menu.

Reset Password

Please note that your password for CartonCloud Connect is different from your password for CartonCloud itself. 

If you need to reset your password please follow the below steps (you must have Administrator permissions to CartonCloud to complete the below steps). 

  • Type in Organisation Settings in the Search for anything bar at the top of the application. 
  • Select the Features & Options tab within Organisation Settings. 
  • In the Printing Configuration section, click the Reset Password button. 
  • A screen will be displayed showing the email address and a randomly generated password you need to enter into CartonCloud Connect. 

Printing

Once you have completed the above steps you will be able to print from within the CartonCloud application. You will be able to see a Print Labels button from within the relevant Sale Orders, Purchase Orders, and Consignments. 

If you need a custom label format, please contact support@cartoncloud.com.au to discuss your requirements.

Consignments

Purchase Orders

Sale Orders

Resolving Printing Issues

If you are experiencing printing issues, there are four different applications you can utilise to identify and resolve the issue. These applications include; the CartonCloud Connect application, PrintNode, CartonCloud, and the device you are using (your computer and printer). 

PrintNode is a hosted printing service that runs CartonCloud Connect and enables remote printing from within CartonCloud (refer to the diagram at the bottom of the article for more detailed information). Accessing the PrintNode website whilst troubleshooting is extremely helpful as it stores information relating to all your devices connected to CartonCloud Connect. 

Follow the below checks to identify and resolve the printing issue.  

Check 1

The printer is turned on and that your computer shows the printer is connected.

Check 2

Correct computer and printer are connected to CartonCloud Connect.  There are 3 locations that this can be viewed

CartonCloud Application
  • Navigate to Remote Print Jobs (More Menu > Remote Print Jobs). 
  • These are the printer and computer CartonCloud is utilising to print the jobs. 

CartonCloud Connect
  • Navigate to the CartonCloud Connect application (see step 3 in setup instructions above).
  • Under Account, check the name of the computer you are using.

  • In Printers, the name of the connected printer.

  • Check: computer and printer on CartonCloud Connect are the same as the CartonCloud application.
  • You can confirm that the correct printer is selected by comparing the name in the Remote Print Logs (within the CartonCloud application) to the printer in CartonCloud Connect.
PrintNode (Duplicate Printing and multiple connected devices) 


Logging into PrintNode directly will also give you further information when troubleshooting printing issues.

  • Navigate to PrintNode website - https://app.printnode.com/app/login. Use the same login details you use to access CartonCloud Connect. 
  • View Devices.
  • A list of the connected devices will be displayed. Make the computer and printer you are attempting to use are connected. 
  • Use this view to resolve the connection and duplicate printing issues (where more than one device has a session of CartonCloud connect running).

  • In Print Something you can view the Print History and ensure the correct devices are being utilised. 

Check 3

Check that your network/server is stable and you are connected to it. 

CartonCloud Connect 

  • Select Logs From the menu options in the CartonCloud Connect application.
  • Confirm connection for your printer and device. 
  • If you see that there has been a disconnection:
    • Check the printer and computer are connected to the same network.
    • Check with your IT team if there have been any recent server updates or internal network changes that would have caused the disconnection. 

Check 4

Check the error messages in PrintNode.

  • In the PrintNode website, view Print Something.
  • Check the print history for errors. 
  • If there is an error you will see it in the State column. 
  • Using the arrow next to the created date to expand the print job further details will be shown detailing the error. 

Error examples:

ErrorSolution
"[WinError13StartDocPrinter()]The data is invalid"This is a Windows error and restarting the Print Spooler Windows Service or restarting the computer should be able to fix the issue. 
"[WinError 1801 OpenPrinter()] The printer name is invalid."This is a Windows error and likely relating to the Firewall / Anti Virus settings on your computer or an issue with the printer drivers that have been installed.

Check 5

If using a Mac, check that a RAW printer driver is being used to run PrintNode (see Setting up RAW printing for Macs). 

Test Print Job

During troubleshooting, it can be useful to test print jobs through PrintNode. 

  • Select Print Something within PrintNode.

  • From the Source drop-down source menu, select either Upload a file (if you have a file you wish to test) or PrintNode Test Page (to use one of the supplied test print pages). 
  • Select the printer.
  • Or use the drag and drop option and place the file in the Upload File field. 

Label Size Issues

In some cases, Zebra printers may print CartonCloud labels in a different size, to avoid this, the printer should be installed as a Raw printer.  

RAW printing is sending a string of commands to a printer directly in its native language. Many printers that are popular with PrintNode users support this. RAW printing bypasses the printer's drivers, making it very fast and reliable. It is perfect for printing receipts, barcodes, and text-based labels.

Install your RAW printer on the same computer that is running the CartonCloud Connect application

Windows Instructions: https://qz.io/wiki/setting-up-a-raw-printer-in-windows

Mac OSX Instructions: https://www.printnode.com/en/docs/raw-printing-for-osx

Printing Workflow