Fees and charges for CartonCloud can be summarised into four different categories:

  1. Weekly License Fees (plus any paid add-ons)
  2. Initial Implementation (paid at the time of joining with CartonCloud)
  3. Integrations 
  4. Ongoing Paid Support (when going over plan inclusions)

Free online support is available to all CartonCloud customers (see our Customer Support Policy for details).

The prices below are the same for both AUD and NZD and are charged in either AUD or NZD depending on where you are based (Australia or New Zealand).

Weekly License Fees & Initial Implementation Fee

Please contact us at sales@cartoncloud.com.au for more information.

Integration Charges (valid From 1 July 2020)

Our current integration charges are available here.

The above rates exclude the following:

Third-party FTP server setup : $540 + GST flat fee (no charge for using CartonCloud FTP server)

Testing / Support / Training not included in the above pricing: $220 + GST Per Hour

For further information on integration charges, capabilities and support, please contact our team at integrations@cartoncloud.com.au. 

Development Charges

Please see CartonCloud Development Policy & Philosophy for full details on how we approach our product development roadmap. 

Many minor workflow customisations we're able to perform with Bolts. Customisation requests or change to existing integrations or bolts require gathering, scoping, and then developing.

DescriptionUOMAUD (ex GST)

Customising Work-Flow or Pricing through Bolts.Per Hour$540 per year.

Customised Development for features that cannot be solved with Bolts

Examples include:
Creating customised export formats for Run Sheets or Reports
Customised workflows and/or features that the software requires.

Per Hour

Minimum Requirements Gathering / Scoping Fee: $500

Minimum Development Fee: $2,500

Labels & Document Templates

Label format Change (either PDF or ZPL).Per Hour$220 Per Hour

Paid Support, Training and Project Management

Remote (phone, video, screen-share)

For requests that require detailed explanations relating to your account specifically or tailored advice for how best to configure settings for your operation, we may need to schedule a paid support call with the most appropriate team member from our Customer team. This will ensure the best outcome for you and that your request can be fully resolved (see our Customer Support Policy to understand inclusions in our free online support).

Some examples are:

  • Advising on the best way to implement barcode scanning for your warehouse to incorporate location, product and batch number scanning;
  • Configuring CartonCloud to match the requirements of a new customer that you have signed up that requires a detailed understanding of their requirements, your workflow preferences and existing implementation. 

The below bundles are available after you have exhausted your initial implementation and training package when you start your account with CartonCloud. 

DescriptionUOMAUD (ex GST)
Remote Support (phone, screen-share etc)

Ad-Hoc Support / TrainingPer Hour$220 (charged in 15-minute blocks)
Existing Customer Additional Bundles 

3 Hours of Support / TrainingPre-paid$500 (25% saving)
10 Hours of Support / TrainingPre-paid$1,440 (35% saving)
Need larger blocks? Contact Support for quotes.

On-site (a person on the ground at your premises)

If you require further training and assistance with implementing CartonCloud, training staff, or implementing process changes, we have expert staff available to assist at your premises. Please note that this is subject to availability with our Implementation team and the best individual to assist you with your requirements. 

DescriptionUOMAUD (ex GST)
On-site training (note: excludes travel costs).

Hourly - (note: travel time charged at 50% rate)Per Hour$220 (charged in 1-hour blocks)
Day Rate (8 hours) - note, travel time is additionalPer Day$1580 (10% discount)

Travel Costs

Driving (Personal or CartonCloud Vehicle)

Car Rental

Per KM (AU)

Per Day

$0.66 (AU) / $0.70 (NZ)

Vehicle costs are passed on

FlightsPer FlightAirline costs are passed on
AccommodationPer NightAccommodation costs are passed on
Food and incidentalsPer EventFood and incidentals are passed on at cost
Administration FeeOne-Off$180
  • Please note you will be invoiced in two stages. 
    • Set labour hours and known fixed costs (please note flights will not be booked until the initial invoice has been paid).
    • Travel incidentals and additional labour hours.
  • Cancellation of onsite training will result in any unavoidable costs (such as airline cancellation levies) being passed on along with the Administration Fee.
  • Cancellation with less than two working days notice will incur 33% of set labour hours, unavoidable costs being passed on and the Administration Fee.

Initial Setup / Training

Our current setup fees are available from sales@cartoncloud.com.au.

Initial setup hours are available for depletion for 26 weeks from the first weekly invoice. 

Paid Add-Ons

Special software features are available for an additional fee.

Add-onPrice (ex GST)
EDI Gateway ConnectivityContact Support to discuss
SSCC label generation$500 per year, per customer (payable 12 months in advance)


Per Year, Per CustomerWithin each CartonCloud account, each customer which has the functionality enabled will invoke another charge. For example, if you're a 3PL warehouse with 10 customers, and 2 of them require SSCC label generation, you would enable SSCC label generation within each of the two customers requiring it. CartonCloud would then bill you $1000 + GST ($500 x 2) for enabling this feature, and it will remain available for 12 months before being invoiced again.


Account Cancellation

Unless otherwise specified, as per our Terms of Service accounts can be cancelled with 30 days notice (invoices generated during the following 30 days are payable).
Once an account is cancelled, the account is deactivated (no longer accessible), however, it can be reactivated within 12 months and data reinstated. After this time, the account and all of the associated data are deleted and cannot be recovered.
Account reactivation is charged at the current account setup fee and includes, and is treated as a new account setup.

Overdue Accounts / Account Deactivation

Accounts overdue by more than 14 days will be temporarily disabled until payments are up to date.
Weekly charges for the system will continue to be generated until we receive a written notification requesting account cancellation (30 days notice). Note: This means if your account becomes more than 14 days overdue, account access will be disabled, however, the system will continue to import chargeable jobs via Email, FTP, API etc. This prevents data loss from occurring during the deactivation period.

Implementation Support Time - Engagement

Your on-boarders are busy people who are working with multiple customers every week. This means their schedules are carefully managed to make sure they are available to assist you at agreed times.

When requesting time with one of the on-boarding team please provide as much notice as is possible; commonly, these guys are operating on a back-to-back schedule for several days. If your request is urgent you can also reach out to the support team on support@cartoncloud.com.au / Australia 1300 138 871 / New Zealand 0800 004 133.

Conversely, if an appointment needs to be cancelled or re-booked - please provide as much notice as is possible to allow us time to communicate with other customers to take your allotted spot.

Do please note: 

We understand that not everything goes to plan in a fast-paced environment like the Logistics Industry. Therefore, we appreciate you may need to cancel your scheduled meeting. If you cannot attend, we require a minimum of 2 hours' notice. If missed, your implementation hours will be depleted by 30 minutes. This ensures business continuity and keeps the onboarding process on track. 

To reschedule your meeting, please contact your Implementation Consultant.