3PL WMS/TMS Software Implementer / Onboarder / Trainer
See the job advertised on Seek
Calling supply chain and logistics superstars!!!!
Please note: This is a Gold Coast position but requires the ability to cover WA business hours (equating to a later start and later finish to the work day, to allow for the time zone difference); perfect for experienced applicants who need or want flexibility for the kids in the morning or prefer a later start.
An exciting opportunity currently exists to join our awesome team in the Gold Coast for a talented Onboarder; a chance for you to apply your industry knowledge to real-world business challenges.
Our web and mobile-based warehousing and distribution solutions offer our customers incredibly simple solutions, but the software itself is rich and complex and has plenty for you to sink your teeth into.
The successful candidates will have a desire to not only implement solutions for clients but to ensure they are getting the highest value from their technology investments through understanding and educating them. Your responsibilities will include:
Work with customers to create a personalised onboarding program
Provide remote installation, configuration, and training of the CartonCloud software to ensure customers find initial and long-term success leveraging our products.
Provide that above onsite when required by customers
Develop and maintain an expert level of knowledge of CartonCloud software, related technologies, and integration strategies
Apply problem-solving skills and knowledge of CartonCloud software to ensure a successful implementation and sustainability for clients
Analyse business processes of client and provide workable solutions for CartonCloud to the business need
Provide feedback to other teams within CartonCloud to document feature requests and assist in the bug resolution process
When required, support the sales team with the qualification of potential customers
Provide Customer Support
Develop and improve training documentation and process as needed
Please note: This is a Gold Coast position but requires the ability to cover WA business hours (equating to a later start and later finish to the work day, to allow for the time zone difference) .
The ideal candidate will have:
Strong familiarity with the warehouse and transport industry, ideally as an operational lead within the 3PL space (minimum of 5 years), ability to understand common industry business practices in logistics and the related Information Communication and Technology environment
Experience as a super-user of Warehouse Management Systems and/or Transport Management Systems
A passion to understand intimately and work with software products that help customers transform their business
Effective project and time management skills
Strong, clear, and well organized written and oral communications skills
Strong training or presentation skills
Desire and ability to learn, understand and explain technical concepts related to CartonCloud’s software to customers
You are a creative thinker with strong analytical and problem-solving skills. You also possess the ability to work independently under minimal supervision effectively. You will need take ownership, accountability and initiative to be successful in the role.
Most of all though, we are looking for someone who is driven, adaptable and willing to learn. We ask that you enjoy your work, add value and, just as importantly, stay humble.
The other stuff
It’s a permanent position with a competitive salary plus super based on experience. Tertiary qualifications preferred. Supply-chain and logistics industry experience and equivalent experience will be considered.
We will support your desire for continual learning and training to help you flourish. We have been growing rapidly over the last few years and have no intention of slowing down, so there will be loads of opportunities, both domestically and internationally.
This is a Gold Coast position but requires the ability to cover WA business hours (equating to a later start and later finish to your work day, to allow for the time zone difference) and definitely requires the ability to either commute or relocate here. Just in case beach, rainforest and sunshine all year round wasn’t enough to convince you (and the endless choice of outdoor activities), it is also an affordable property market with a lower cost of living that the other major cities in a family-friendly environment with high-class schools and universities.
If this kind of stuff excites you, we’d love to hear from you. If you want routine work in maintenance mode or just want out of your current job, we’d rather you stay where you are - or look elsewhere.