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3PL WMS/TMS Software Implementer / Onboarder / Trainer

See the job advertised on Seek

Calling supply chain and logistics superstars!!!!

Please note: This is a Gold Coast position but requires the ability to cover WA business hours (equating to a later start and later finish to the work day,  to allow for the time zone difference); perfect for experienced applicants who need or want flexibility for the kids in the morning or prefer a later start.

An exciting opportunity currently exists to join our awesome team in the Gold Coast for a talented Onboarder; a chance for you to apply your industry knowledge to real-world business challenges.

Our web and mobile-based warehousing and distribution solutions offer our customers incredibly simple solutions, but the software itself is rich and complex and has plenty for you to sink your teeth into.

The role

The successful candidates will have a desire to not only implement solutions for clients but to ensure they are getting the highest value from their technology investments through understanding and educating them. Your responsibilities will include:

  • Work with customers to create a personalised onboarding program

  • Provide remote installation, configuration, and training of the CartonCloud software to ensure customers find initial and long-term success leveraging our products.

  • Provide that above onsite when required by customers

  • Develop and maintain an expert level of knowledge of CartonCloud software, related technologies, and integration strategies

  • Apply problem-solving skills and knowledge of CartonCloud software to ensure a successful implementation and sustainability for clients

  • Analyse business processes of client and provide workable solutions for CartonCloud to the business need

  • Provide feedback to other teams within CartonCloud to document feature requests and assist in the bug resolution process

  • When required, support the sales team with the qualification of potential customers

  • Provide Customer Support

  • Develop and improve training documentation and process as needed

Please note: This is a Gold Coast position but requires the ability to cover WA business hours (equating to a later start and later finish to the work day,  to allow for the time zone difference) .

About you

The ideal candidate will have:

  • Strong familiarity with the warehouse and transport industry, ideally as an operational lead within the 3PL space (minimum of 5 years), ability to understand common industry business practices in logistics and the related Information Communication and Technology environment

  • Experience as a super-user of Warehouse Management Systems and/or Transport Management Systems  

  • A passion to understand intimately and work with software products that help customers transform their business

  • Effective project and time management skills

  • Strong, clear, and well organized written and oral communications skills

  • Strong training or presentation skills

  • Desire and ability to learn, understand and explain technical concepts related to CartonCloud’s software to customers

You are a creative thinker with strong analytical and problem-solving skills. You also possess the ability to work independently under minimal supervision effectively. You will need take ownership, accountability and initiative to be successful in the role.

Most of all though, we are looking for someone who is driven, adaptable and willing to learn. We ask that you enjoy your work, add value and, just as importantly, stay humble.

The other stuff

It’s a permanent position with a competitive salary plus super based on experience. Tertiary qualifications preferred. Supply-chain and logistics industry experience and equivalent experience will be considered.

We will support your desire for continual learning and training to help you flourish. We have been growing rapidly over the last few years and have no intention of slowing down, so there will be loads of opportunities, both domestically and internationally.

This is a Gold Coast position but requires the ability to cover WA business hours (equating to a later start and later finish to your work day,  to allow for the time zone difference) and definitely requires the ability to either commute or relocate here. Just in case beach, rainforest and sunshine all year round wasn’t enough to convince you (and the endless choice of outdoor activities), it is also an affordable property market with a lower cost of living that the other major cities in a family-friendly environment with high-class schools and universities.

If this kind of stuff excites you, we’d love to hear from you.  If you want routine work in maintenance mode or just want out of your current job, we’d rather you stay where you are - or look elsewhere.


Office Administrator

See the job advertised on Seek


  • Highly skilled on a computer, proficient in all kinds of desktop and web-based applications; including:

    • Mid to high level skills in Excel (pivot tables, IF, VLOOKUP etc.)

    • Experience in Xero/Accounting software

  • Bookkeeping experience and good general accounting knowledge

  • Experienced in administrative tasks such as invoicing and bank reconciliation

  • Strong communicator with excellent written and spoken English skills

  • Ability to prepare accurate, effective, complete and easily understood reports and other forms of written communication

  • Reliable and self-motivated, with great organizational abilities and an attention to detail

  • Strong time management and organisational skills

  • Ability to be flexible, adaptable and organise & prioritise multiple duties

  • Strong record keeping skills

  • Ability to complete complex tasks with minimal supervision

  • Confident at developing and adhering to processes

  • Helpful, friendly attitude; great interpersonal skills

  • Able to work in a fast paced environment with constantly changing requirements

Most of all though, we are looking for someone who is driven, adaptable and willing to learn.

The role

  • General bookkeeping and accounting tasks (AR, AP, reconciliation, setting up billing plans, budget tracking etc.)

  • Handling expenses and billing cycles

  • Preparation and data entry of invoices

  • Invoicing clients and following up debtors

  • Managing staff expense requests

  • Answering calls, handling billing/accounts queries and redirecting other queries to the appropriate person within the organisation; taking messages

  • Creating agendas and taking meeting minutes

  • Documenting internal processes

  • Planning and arranging events (beach volleyball, Christmas party, offsite meetings etc.)

  • Working with others on the team to make travel arrangements as required

  • Performing first-level recruitment tasks (monitor job ads, converse with recruiters, load candidates into HR system, arrange interviews etc.)

  • Ensuring essential HR duties are completed (leave requests, onboarding/offboarding etc.)

  • General front desk duties (managing reception area, looking after visitors, signing for packages etc.)

  • Maintaining office supplies and re-ordering as needed

  • Setting up workspaces for new employees and ensuring all required equipment is available on their first day

  • Arranging services and trades as needed

  • Taking responsibility for the day-to-day running of the CartonCloud office (cleaners, bins, grocery supplies etc.)

Essentially, we are looking for someone to assist with the smooth running of our office, deal with operational requirements and to contribute to CartonCloud’s continuous growth by ensuring everybody on the team has the tools and support they need to work efficiently.