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Support Team Lead / Logistics Trainer for Software Company
See the job advertised on Seek
Burleigh Heads, Gold Coast, based SaaS (Software as a Service) company, offering a complex web & mobile app based software solution to the logistics industry
Servicing clients from all over Australia, New Zealand and South East Asia and looking to expand further internationally
Friendly international team of 21, combining many years of experience in the tech & logistics industry
A super-star with extensive prior experience within logistics companies using Transport Management Systems and Warehouse Management Systems
A strong logistics knowledge of what happens within warehouse and transport companies, particularly 3PL.
Able to easily answers to questions like; what is FIFO stock allocation? what is the process to receive new stock into a warehouse within a logistics system? What does runsheet, manifest or POD mean for transport companies?
Superuser / system lead within a 3PL warehouse and transport environment.
Strong communicator (with excellent written & spoken English skills, both over the phone and via email)
Experience using Microsoft Excel and, ideally, Google products
Highly recommended: Experience training other support operators / staff on using Transport / Warehousing Software, exposure to Customer Service Management practices and standard
Most of all though, we are looking for someone who is driven, adaptable and willing to learn.
Working to ensure the system is used correctly, supporting external and internal users with advice and being a superuser type for the system.
Assisting customers with support on the system and help train the rest of the team on what logistics means when applied to systems.
Reporting of system issues to the developers via JIRA (lodging tickets in relation to issues reported). Ability to explain how to reproduce issues and highlight exactly what is / is not working correctly.
Documenting in our public Knowledge Base
Managing both phone and email support.
Liaising with our operations and marketing team to identify client requirements and assisting with troubleshooting
Managing other support team members as our company grows.
What we offer
Highly sought after permanent position
Gold Coast position and unique lifestyle
Extensive training material about the software and the logistics industry in general
Room for personal and professional growth: we're always open to new ideas, processes and technologies and value everybody's input
Tuesday team lunches, Friday afternoon social gatherings plus the odd day out playing a few rounds of beach volleyball, making the most of our Gold Coast location
Sorry, we do not currently have any open roles. But keep checking back - we'll be opening some new positions very soon!
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