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Integration Charges (Valid From 1 July 2019)

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Above rates exclude the following:


We're able to provide customised development for our clients. Many minor work-flow customisations we're able to perform with Bolts Customised development of features or changes which cannot be handled through bolts requires requirement gathering, scoping and then development.

DescriptionUOMAUD (ex GST)

Custom Development WorkPer Hour$180 / $180 Per Hour
Customising Work-Flow or Pricing through Bolts.Per Hour$500 minimum / $180 Per Hour

Customised Development for features that cannot be solved with Bolts

Examples include:
Creating customised export formats for Run Sheets or Reports
Customised workflows and/or features that the software requires.

Per Hour

Minimum Requirements Gathering / Scoping Fee: $1,080 / $180 Per Hour

Minimum Development Fee: $6,480 / $180 Per Hour

Labels & Document Templates

Label format Change (either PDF or ZPL).Per Hour$180 Per Hour

Support, Training and Project Management


  • Phone support and training to assist with detailed queries. Often this can stem from an email request which requires a more detailed answer than what can be provided in a short email.
  • Reworking and importing data, configuring rates, or assisting to diagnose a configuration problem with a Parser, FTP, Email address, Rate etc (diagnosing an issue which is configuration based). For example, if we're given rate cards to import.
  • Managing an account to ensure that daily processes are being followed and kept up to date. This service is opt-in/out as needed and most often occurs immediately after a go-live in which additional management is required to ensure that staff are using the CartonCloud system correctly. Depending on how many hours were used during the initial implementation, this time may be covered under the remaining initial implementation time, however if initial implementation time was consumed during implementation this task is considered remote project management.

DescriptionUOMAUD (ex GST)
Remote Support (phone, screen-share etc)

Ad-Hoc Support / TrainingPer Hour$110 (charged in 15 minute blocks)
25 Hours of Support / Training25 hours pre-paid$2612.50 (5% saving)
50 Hours of Support / Training50 hours pre-paid$4,950.00 (10% saving)
100 Hours of Support / Training100 hours pre-paid$9,680.00 (12% saving)
need larger blocks? Contact Support for quotes.

Onsite (person on the ground at your premises)