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If your question is not resolved through our knowledge base, please contact us via our Service Desk (typical response within 4 hours, 9:00am to 5:00pm Mon-Fri AEST).

All our support tickets are created through JIRA Service Desk Software - you will need to sign into to JIRA to view your tickets and the information that support sends back to you, screen shots are not visible if you don't set up an log in/account.

Note

If you don't already have a Customer Support account via Service Desk, make sure you sign up .

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Once logged in, select one of the options below

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There are two ways to contact CartonCloud Support:


  1. Head to our CartonCloud Knowledge Base
  2. Access the Knowledge Base through the CartonCloud web app using the Image Added at the right hand side of your screen



Once you've arrived at the Knowledge Base follow the prompts →


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Enter your username and password (please note, the Support Portal is a different system to CartonCloud and as such, your username and password may be different) →


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Congratulations, you have now accessed our Support Portal!


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You can use the search bar feature to type your question, where a list of related guides and how to pages will be displayed. 


If this does not solve your issue, you can use the options below (Technical Support, Report a Bug etc) to create a ticket for the Support Team to assist →

Please provide as much information on your ticket as you can, please see below examples of what information we require to make your experience a faster and effective one!

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N.B. Only email approval will be accepted to proceed





Navigating the Support Portal

Home Page

To return back to the home page, click on the Image Added at the top left side of the screen


Support Requests

To access your tickets click Image Added at the top right hand side of the screen


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