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  • Using the scanner:

    • Locate the "Unpair / Disconnect" barcode in the scanner's user manual and scan.

    • The scanner is now disconnected from any previously connected device.

  • Using the connected iOS device:

    • Navigate to the Bluetooth settings on your iOS device: Settings > Bluetooth

    • Locate the scanner on the My Devices list.



    • Select the Info button ("i") on the right of the list entry.

    • Choose "Forget This Device" and confirm your selection.



    • The scanner is now disconnected from the iOS device.

Troubleshooting

  • No keyboard displaying when trying to manual enter dataIssue: Keyboard Not Showing (iOS)
  • A short delay of 0.1 sec is enabled between barcode reads when using a barcode scanner in the CartonCloud app. Please be aware that scanning barcodes any faster than this may cause barcodes to be read incorrectly.
     

Troubleshooting Barcode Scanning 

Android

Connect Scanner

  • Ensure your bluetooth scanner is charged and switched on.

  • Ensure your bluetooth scanner is in "discoverable" mode. This may require you to scan a barcode provided in the device manual to choose how the scanner connects to your Android device.

  • If the option is given, please choose for your scanner to operate in HID mode. HID features can normally be enabled/disabled by scanning the corresponding barcode in your bluetooth barcode scanner's manual.

  • On your mobile device, navigate to the Bluetooth settings: Settings > Bluetooth or Settings > Connections > Bluetooth.

  • On your list of Available devices you should now be able to see your bluetooth scanner. If not, click on the button normally named "SCAN" or the 3 dot image on the top right corner to bring up a pop up menu, which will give you the option to refresh the list of devices. Beware that some devices may be listed under a relatively cryptic name, often representing the model number + serial number.



  • Select your device by tapping on it. You mobile device will now attempt to pair with the device. A windown will pop up. Press "PAIR" to continue the pairing.

  • Once successfully connected, the scanner will be listed under Paired devices and may have a "Connected" label next to it. To make sure, you can also tap the device to get it connected again. 



  • Should the connection attempt fail check the scanner is turned on and not currently connected to another device. If you know it is /assume it might be, unpair the scanner following the steps below ("Remove Scanner") and retry the connection steps above.


...

  • Using the scanner:

    • Locate the "Unpair / Disconnect" barcode in the scanner's user manual and scan.

    • The scanner is now disconnected from any previously connected device.

  • Using the connected mobile device:

    • Navigate to the Bluetooth settings: Settings > Bluetooth, Settings > Connections > Bluetooth

    • Locate the scanner on the Paired devices list. Click on the Settings button on the right of the list entry.

    • Choose "FORGET" and confirm your selection.



    • The scanner is now disconnected from the mobile device.

Troubleshooting

  • No keyboard displaying when in manual entry alert: This normally happens when your device favours a hardware input method, e.g. barcode scanner, over soft keyboard.
    • Normally a click on the input field will bring up the keyboard. If not, try to double click or long click on the input field. The keyboard may come up or a notification will pop up on the top of the screen, prompting you to “Select keyboard input” or “Choose input method”. Click on that: disable the hardware input method or choose the soft keyboard one.
    • After clicking on the input field, check whether a keyboard symbol shows up in the bottom menu area. Click on that and choose the right keyboard.
    • An alternative is to temporarily disable the barcode scanner and then click on the input field. Some barcode scanners allow to be temporarily disabled with simple steps.
    • If nothing works, unpair the scanner to remove this hardware input method.
  • Scanned barcode does not appear: Ensure your bluetooth barcode scanner is connected to your mobile device. Alternatively, try manual entry.


Troubleshooting Barcode Scanning