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What to do after an outage with your Accounting Connector

Table of Contents

Purpose

If you experience an outage with your Accounting Connector due to an API/system outage with the accounting platform, you will need to reconnect to the service. 


How to reconnect your Accounting Connector after an outage

Through Customer Settings 

  • Navigate to the Organisation Settings, More>Organisation Settings. 

  • Click the Invoice tab. 

  • Under Accounting Connectors, select the Reconnect hyperlink under the status column. 

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Through the individual Invoice

  • Navigate to the relevant Invoice, More>Invoices. 

  • Scroll down to the Accounting Connector Partner App box. 

  • Select Connect to Xero (or the name of the relevant Accounting Connector). 

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You will need to re-upload any invoices that did not upload during the outage. To do so, navigate to the relevant Invoice and select the Re-upload to Xero (or accounting connectors name) button at the bottom of the screen.