Table of Contents
Purpose
This guide will provide troubleshooting steps to resolve common issues encountered when setting up your Self-Managed Shopify Integration that may be preventing orders from flowing through to Carton Cloud from Shopify.
Common issues Check 1
Incorrect URL entered in Step 2 of the configuration. Make sure to double check that you have entered your Customers Shopify store domain correctly.
Replace YOUR-SHOPIFY-DOMAIN with your Shopify store domain into the Authorize URL, Host and Token URL field. The URL must exactly match what is shown in the URL when logged into the admin view of Shopify.
Common issues Check 2
Shopify Location to Carton Cloud Warehouse Mapping not complete in step 3 of the configuration. Make sure that you have selected a Carton Cloud Warehouse from the drop down for each Shopify Location listed.
If there is no Carton Cloud Warehouse selected for a listed Shopify Location, orders from this Shopify Location will not flow through to the Carton Cloud Warehouse.
Common Issues Check 3
When setting up the Location within Shopify a Delivery Method is selected. The only Delivery Methods supported at this time are as follows:
- pick_up: A delivery that a customer picks up at your retail store, curbside, or any location that you choose.
- shipping: A delivery to a customer using a shipping carrier.
If any other Delivery Method for the Location is selected, an error will be recieved (Delivery Method Not Supported Ignoring Fulfilment Order with unsupported delivery method) and the order will not flow through the integration.
Requests for Support Help
If you have completed the above troubleshooting steps and the issue of orders flowing from Shopify to Carton Cloud has not resolved please reach out to our Support team and provide the following required information:
- A full page screenshot, from an Admin login, of a Shopify Sale Order which is not importing to CartonCloud
- Must show the URL, Order History (fully exposed) and Address Details