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Repeating MYOB Invoice numbers

Issue

There is a known issue with MYOB where it is possible to generate repeating invoice numbers that have already been assigned to historical records. If you have manually assigned or changed an invoice number within MYOB, the system will reset the assignment of numbers to start incrementing from this manual number. This can result in CartonCloud invoice numbers not being unique inside MYOB if the invoice reference is generated by the accounting software itself.


Solution

To avoid this problem from occurring, use the CartonCloud Invoice number as the MYOB invoice number by following the below steps:

  • Select More in the main menu, followed by Organisation Settings.
  • Select the Invoice tab.
  • Scroll down to the Invoice Defaults settings box.
  • Then enable Use CartonCloud's Invoice Number as MYOB's Invoice Number.
  • To apply the setting, scroll to the bottom of the page and select Save.

This will result in the CartonCloud reference being used within the Accounting Software's invoice, ensuring it is unique.