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Print Log

Table of Contents

Purpose

The Print Log screen gives a history of all attempted print jobs. This allows you to troubleshoot why jobs may have not printed or to verify jobs were printed successfully. In addition, you can configure printers from this page.


How to use the Print Log screen

Attempted print jobs will show on this page with the below information:

Column heading Description
PrintJob Id The Id reference of the print job
Created The data the print job was created
Title Title of the document being printed
Entity The entity in CartonCloud the job is being printed from. 
Printer The printer being utilised for the print job and the status of the printer when the computer was last connected. 
  • Offline: this means the last time the printer was connected is not online and will not be able to print. You will need to check the printer is connected to your computer and is turned on. 
  • Online: this means the last time the computer was connected to the printer, the printer was online. 
Computer The computer being utilised for the print job and the status of the computer if it is connected to CartonCloud Connect:
  • Offline: the computer is not connected to CartonCloud Connect, you will need to connect it in order to be able to print. Please see Printing from CartonCloud (Printer Setup) for more information. 
  • Connected: the computer is connected to CartonCloud Connect and should be working as expected. If it is still not printing when it reads as Connected there must be another issue, please read the other checks. 
Warehouse The warehouse that the print job was generated from
State The status of the print job e.g done 


Understanding computer and printer status 

The below combinations of computer and printer status will help you when trying to troubleshoot printing issues:

Computer status Printer status What does this mean Steps to resolve
Connected Online The computer is connected to CartonCloud Connect and the printer is online Print jobs should be printing as expected. If they are not please see Troubleshooting Printing for troubleshooting steps
Offline Online The computer is not currently connected to CartonCloud Connect and the last time it was connected, the printer was online. Print jobs will NOT be printing as the computer needs to be connected to CartonCloud Connect. See  Printing from CartonCloud (Printer Setup) to connect your printer. 
Connected Offline The computer is connected to CartonCloud Connect and the printer is offline. Print jobs will NOT be printing as even though the computer is connected to CartonCloud Connect, the printer is offline. Ensure the printer is turned on and is connected to the computer that is connected to CartonCloud Connect (the one mentioned in the print job). 
Offline Offline The computer is not connected to CartonCloud Connect and the last time it was connected the printer was online.  Print jobs will NOT be printing as the computer is not connected to CartonCloud Connect and the printer is offline. Ensure the computer is connected to CartonCloud Connect, see  Printing from CartonCloud (Printer Setup). And that the printer is turned on and connected to the mentioned computer. 

 

Configure Printers 

By clicking the 'Configure Printers' button you can view all configured printers for this tenancy and configure new printers. You can configure printers for certain Customers, Model (entity in CartonCloud), User, Type and Print Format. See Configuring Multiple Printers and Printing from CartonCloud (Printer Setup) for more information.
 

Troubleshooting printing issues 

From the Remote Print Jobs screen you can diagnose and troubleshoot printing issues. Please see Troubleshooting Printing for troubleshooting steps.