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Onforwarders

Table of Contents

What is an Onforwarder 

An onforwarder is another company that will be handling the delivery on behalf of your company at some point in the Consignment's journey. For example, in areas where there is large distances between places, rather than one transport company covering all the deliveries for their customers, the transport company will use an onforwarder to deliver some of their customers consignments to areas that are not already going to. Using an onforwarder has it's advantages, however, it can also cause complications with multiple addresses and for charging. CartonCloud has specific features and configurations with these factors in mind in order to create a smooth onforwarder process.

How does CartonCloud handle Onforwarders

  • Onforwarder Addresses: In CartonCloud, you can make dealing with Onforwarders easier (and even automated) through the use of Onforwarder Addresses. Onforwarder Addresses are used as an intermediate address, between the Pickup Address (or your Warehouse Address), and the Final Delivery Address. See Onforwarder Addresses for more information. 

  • Onforwarder allocations and charging via Delivery Run mappings (see below for more information) 

Onforwarder Configurations

There are a number of ways in which Onforwarders can be configured in your CartonCloud account, through the use of Delivery Runs, Address to Delivery Run Mapping (A2DR) and Delivery Address to Onforwarder Address Mapping (A2A) to match your business processes and automate onforwarder allocations. 

In order to determine how Onforwarders will be set up in your CartonCloud account you need to know how your Onforwarders operate with regards to billing as this impacts how they should be configured within CartonCloud:

  • Scenario A: you don't manage or charge your customer for the work performed by the Onforwarder (the onforwarder already has a relationship with your customer, and charges them directly). Your responsibility ends when you deliver to the Onforwarder and you only charge the customer for local delivery. For this scenario there are two options for managing the Delivery Runs and Allocations and this depends on volume and internal processes:
    • Scenario A:1: You have a large number of Consignments which go to a specific Onforwarder (completely fills a vehicle, or nearly fills a vehicle).  
    • Set up guide: See Onforwarder - Use Case 1 for set up instructions 
    • Scenario A:2: You have a few Consignments going to the Onforwarder and want to allocate the Consignments to one of your regular Delivery Runs. 
    • Set up guide: See Onforwarder - Use Case 2 for set up instructions 
  • Scenario B: you manage and charge the customer for all of the work performed, and also pay the onforwarder directly. You're responsible for the Consignment all the way to the final delivery destination and must receive back a signed POD from the onforwarder. 
  • Set up guide: See Onforwarder - Use Case 3 for set up instructions 

Other useful configuration steps for Onforwarders

 

Useful Onforwarder Videos