Charging for Futile / Cancelled / Redelivered Consignments

Table of Contents

• Purpose
• Duplicate the consignment
• Manually add additional charge(s)
• Add an adhoc charge for attempted delivery

Purpose

If you attempt to perform a delivery which is unsuccessful, and you wish to charge the client for the delivery, plus a potential redelivery (so the charges are applied twice), there are three ways to achieve this:

Duplicate the Consignment

By duplicating the Consignment, you create two jobs which are billable. We recommend duplicating the consignment if you're performing a delivery and need to charge both the original job and the new job.

Duplicating a Consignment can be done from the Duplicate Button within the View Consignment screen:



The, mark the original consignment as "Reissued".

The new consignment you have created can now be allocated to a driver as per normal, and both jobs will be charged.

Manually Add Additional Charge(s)

You can also manually add charges to a consignment from the Charges Tab within the Consignment.

Add an Adhoc Charge for Attempted Delivery

If you have a standard fee you apply for attempting a delivery, you can simply add a new  Adhoc Charge, and give it a descriptive name, such as "Futile Delivery Fee", you can then simply reallocate the original consignment. This adhoc charge will then be applied  in addition to the standard Consignment Rates.