Purpose

To enable barcode scanning through the CartonCloud mobile application a Bluetooth Barcode Scanner must be connected to the mobile device being used (alternatively, if you are using a Mobile Computer, the barcode scanning will be built into the device, thus you will not need to connect a Bluetooth Barcode Scanner). 

The setup and connection processes may vary from device to device. If in doubt, please consult your device manual and follow the manufacturer's instructions.

iOS

Connect Scanner

  • Ensure your Bluetooth scanner is charged and switched on.
  • Ensure your Bluetooth scanner is in discoverable mode. This may require you to scan a barcode provided in the device manual to choose how the scanner connects to your iOS device.
  • If the option is given, please choose for your scanner to operate in HID mode, ensuring that HID features for Apple iOS are enabled.

    HID features can normally be enabled/disabled by scanning the corresponding barcode in your Bluetooth barcode scanner's manual.

    HID mode allows you to still bring up the iOS software keyboard while a scanner is connected. To bring up the iOS keyboard, double-pressing the scanner trigger may be required for some scanning devices.

    More information about this behaviour: Keyboard Not Showing (iOS)

  • On your iPhone/iPad, navigate to the Bluetooth settings: Settings > Bluetooth

  • On your list of Other Devices, you should now be able to see your Bluetooth scanner. Beware that some devices may be listed under a relatively cryptic name, often representing the model number + serial number.

  • Select your device by tapping on it. The iPhone/iPad will now attempt to pair with the device.

  • Once successfully connected, the scanner will be listed under My Devices and have a "Connected" label next to it.


  • Should the connection attempt fail then check the scanner is not currently connected to another device. If you know it is /assumes it might be, unpair the scanner following the steps below ("Remove Scanner") and retry the connection steps above.

Remove Scanner

  • Using the scanner:
    • Locate the "Unpair / Disconnect" barcode in the scanner's user manual and scan.
    • The scanner is now disconnected from any previously connected device.
  • Using the connected iOS device:
    • Navigate to the Bluetooth settings on your iOS device: Settings > Bluetooth
    • Locate the scanner on the My Devices list.

    • Select the Info button ("i") on the right of the list entry.
    • Choose Forget This Device and confirm your selection.

    • The scanner is now disconnected from the iOS device.

Troubleshooting

Troubleshooting Barcode Scanning (Mobile App) 

Android

Connect Scanner

  • Ensure your Bluetooth scanner is charged and switched on.
  • Ensure your Bluetooth scanner is in "discoverable" mode. This may require you to scan a barcode provided in the device manual to choose how the scanner connects to your Android device.
  • If the option is given, please choose for your scanner to operate in HID mode. HID features can normally be enabled/disabled by scanning the corresponding barcode in your Bluetooth barcode scanner's manual.
  • On your mobile device, navigate to the Bluetooth settings: Settings > Bluetooth or Settings > Connections > Bluetooth.
  • On your list of Available devices you should now be able to see your Bluetooth scanner. If not, click on the button normally named "SCAN" or the 3 dot image on the top right corner to bring up a pop-up menu, which will give you the option to refresh the list of devices. Beware that some devices may be listed under a relatively cryptic name, often representing the model number + serial number.

  • Select your device by tapping on it. Your mobile device will now attempt to pair with the device. A window will pop up. Press "PAIR" to continue the pairing.


  • Once successfully connected, the scanner will be listed under Paired devices and may have a "Connected" label next to it. To make sure, you can also tap the device to get it connected again. 


  • Should the connection attempt fail, then check the scanner is turned on and not currently connected to another device. If you know it is /assume it might be, unpair the scanner following the steps below ("Remove Scanner") and retry the connection steps above.

Remove Scanner

  • Using the scanner:

    • Locate the "Unpair / Disconnect" barcode in the scanner's user manual and scan.
    • The scanner is now disconnected from any previously connected device.

  • Using the connected mobile device:

    • Navigate to the Bluetooth settings: Settings > Bluetooth, Settings > Connections > Bluetooth.
    • Locate the scanner on the Paired devices list. Click on the Settings button on the right of the list entry.
    • Choose "FORGET" and confirm your selection.

    • The scanner is now disconnected from the mobile device.

Troubleshooting

Troubleshooting Barcode Scanning (Mobile App)