Connect a Bluetooth Barcode Scanner

To make the most of some of the CartonCloud mobile apps' features, a connected barcode scanner is required.

Setup / connection processes may vary from device to device. If in doubt, please consult your device manual and follow the manufacturer's instructions.

iOS

Connect Scanner

• Ensure your Bluetooth scanner is charged and switched on.
  
  

• Ensure your Bluetooth scanner is in "discoverable" mode. This may require you to scan a barcode provided in the device manual to choose how the scanner connects to your iOS device.
  
  

• If the option is given, please choose for your scanner to operate in HID mode, ensuring that HID features for Apple iOS are enabled.
  
  

  

  HID features can normally be enabled/disabled by scanning the corresponding barcode in your Bluetooth barcode scanner's manual.

  HID mode allows you to still bring up the iOS software keyboard while a scanner is connected. To bring up the iOS keyboard, double-pressing the scanner trigger may be required for some scanning devices.

  More information about this behaviour: Keyboard Not Showing (iOS)

  
  

• On your iPhone/iPad, navigate to the Bluetooth settings: Settings > Bluetooth
  
  

• On your list of Other Devices you should now be able to see your Bluetooth scanner. Beware that some devices may be listed under a relatively cryptic name, often representing the model number + serial number.

  
  
  

• Select your device by tapping on it. The iPhone/iPad will now attempt to pair with the device.
  
  

• Once successfully connected, the scanner will be listed under My Devices and have a "Connected" label next to it.

  
  
  

• Should the connection attempt fail then check the scanner is not currently connected to another device. If you know it is /assume it might be, unpair the scanner following the steps below ("Remove Scanner") and retry the connection steps above.
  
  

Remove Scanner

• Using the scanner:
  
  • Locate the "Unpair / Disconnect" barcode in the scanner's user manual and scan.
    
    
  • The scanner is now disconnected from any previously connected device.
    
    
• Using the connected iOS device:
  
  • Navigate to the Bluetooth settings on your iOS device: Settings > Bluetooth
    
    
  • Locate the scanner on the My Devices list.
    
    
    
    
  • Select the Info button ("i") on the right of the list entry.
    
    
  • Choose "Forget This Device" and confirm your selection.
    
    
    
    
  • The scanner is now disconnected from the iOS device.

Troubleshooting

Troubleshooting Barcode Scanning (Mobile App) 

Android

Connect Scanner

• Ensure your Bluetooth scanner is charged and switched on.
  
  

• Ensure your Bluetooth scanner is in "discoverable" mode. This may require you to scan a barcode provided in the device manual to choose how the scanner connects to your Android device.
  
  

• If the option is given, please choose for your scanner to operate in HID mode. HID features can normally be enabled/disabled by scanning the corresponding barcode in your Bluetooth barcode scanner's manual.
  
  

• On your mobile device, navigate to the Bluetooth settings: Settings > Bluetooth or Settings > Connections > Bluetooth.
  
  

• On your list of Available devices you should now be able to see your Bluetooth scanner. If not, click on the button normally named "SCAN" or the 3 dot image on the top right corner to bring up a pop-up menu, which will give you the option to refresh the list of devices. Beware that some devices may be listed under a relatively cryptic name, often representing the model number + serial number.

  
  
  

• Select your device by tapping on it. Your mobile device will now attempt to pair with the device. A window will pop up. Press "PAIR" to continue the pairing.
  
  

• Once successfully connected, the scanner will be listed under Paired devices and may have a "Connected" label next to it. To make sure, you can also tap the device to get it connected again. 

  
  
  

• Should the connection attempt fail, then check the scanner is turned on and not currently connected to another device. If you know it is /assume it might be, unpair the scanner following the steps below ("Remove Scanner") and retry the connection steps above.
  

• Remove Scanner
  

• Using the scanner:
  
  
  • Locate the "Unpair / Disconnect" barcode in the scanner's user manual and scan.
    
    
  • The scanner is now disconnected from any previously connected device.
    
    
• Using the connected mobile device:
  
  
  • Navigate to the Bluetooth settings: Settings > Bluetooth, Settings > Connections > Bluetooth
    
    
  • Locate the scanner on the Paired devices list. Click on the Settings button on the right of the list entry.
    
    
  • Choose "FORGET" and confirm your selection.
    
    
    
    
  • The scanner is now disconnected from the mobile device.

Troubleshooting

Troubleshooting Barcode Scanning (Mobile App)