Commonly used words that you will encounter within the CartonCloud application and Knowledge Base. Some of these words might take on a specific meaning within the context of CartonCloud.

TenantsCartonCloud customers. Tenants are the company which holds the account with CartonCloud and therefore has administrative privileges over it. This terminology is used to differ the words used between our customers (Tenants), and our customer's customers (Customers). Furthermore, a set up account in CartonCloud can therefore also be referred to as a "tenancy".
CustomersIn the context of this Knowledge Base, Customers are the users whose transport carrier or 3PL provider uses CartonCloud (tenant).
Web AppRefers to the CartonCloud TMS/WMS system within the website
Mobile AppRefers to CartonCloud on mobiles - either on Android (Google, Samsung, LG) or iOS (Apple iPhone or iPad).
Go LiveThis is the milestone when a CartonCloud tenant goes from being in the setup stage to the operational stage of using CartonCloud. 
UsersA user is anyone who can log in to CartonCloud. This could be a driver, a logistics coordinator, a customer, or many other roles.

Bills are expenses that your company has incurred, for example, money spent on your suppliers. Essentially bills are like invoices but with money flowing in the opposite direction, such that you are calculating your operations expenses with supplier.

InvoiceAn invoice which is used to charge your customers for the transport and/or warehouse services you provide to them. If configured CartonCloud can push the information from this invoice into your connected accounting software such as Xero or MYOB.
Leeching InvoiceAn invoice which builds over time. The benefits of using a Leeching Invoice is that charge errors will be triggered daily, allowing you to stay on top of them throughout the week (As opposed to needing to go through them all on the Invoice date).




A Carrier in CartonCloud is a transport company which moves freight. If you are using your own fleet then the first carrier you create would be one named "Your Company name". Then when you create consignments you can set the carrier to be your company.

Carriers can also be set up to be Onforwarders, this is useful when you are using third party carrier to move your freight and there is an entire set of features surrounding this behaviour within CartonCloud.

Carriers in CartonCloud can also be set up to be Suppliers. This is for when you wish to use CartonCloud for invoicing purposes in relation to your Carriers. However, this is not the only function Suppliers in CartonCloud can provide. It is also possible to link a Driver or a Warehouse as a Supplier. Furthermore, it is possible to link a rate card to that supplier. This makes it possible to automate the calculation of prices and invoicing of your service providers.

ManifestA grouping of consignments collected from a single location. Used to easily manage larger numbers of consignments, typically separated and grouped by the Customers and the date.
PlaceholderAre special keywords and can be easily identified by the dollar sign which must be on either side of them. For example $ORGANISATION_NAME$. Placeholders are used on Document Templates to map the location of where you would like the corresponding data to appear. So for example, $ORGANISATION_NAME$ could be placed at the top of a consignment notes document template, and then whenever that template is used, the corresponding organisation name (such as CartonCloud) will replace $ORGANISATION_NAME$.
Document TemplateAre templates which are used to set the desired layout of documents such as Consignment Notes, Sales Orders and Purchase Orders. A document template uses placeholders to pull through the corresponding data value into the correct position on the document.
IntegersThe mathematical term for whole numbers. Examples of numbers that are integers are 1, 2, 3. Examples of numbers that aren't integers are 2.4, 10.1, 3.5. 
BooleanA value which can only be set as True or False, or in other words Yes or No.
Purchase Order (Inbound )The name for the electronic record holder which captures the movement and details of stock entering your warehouse.
Sale Order (Outbound)The name for the electronic record holder which captures the movement and details of stock leaving your warehouse. Consignments can also be generated from Sale Orders.
Delivery RunDelivery Runs in CartonCloud are geographical boundaries of the places your operation delivers to. For example, if you operate out of a Sydney Warehouse you would likely have Delivery Runs to North Sydney, West Sydney, Northern Beaches etc. Delivery Runs have nothing to do with pricing, they are only used as the areas that you split up your deliveries between.
Rate ZoneDelivery Zones in CartonCloud is a list of all the Postcodes/Suburbs in Australia (or your respective country). The act of mapping Delivery Zones allows you to set rules to Suburbs for automatic charging (which Rate Zone it belongs to) and allocating (which Delivery Run it belongs to).
Delivery ZoneDelivery Zones in CartonCloud is a list of all the Postcodes/Suburbs in Australia (or your respective country). The act of mapping Delivery Zones allows you to set rules to Suburbs for automatic charging (which Rate Zone it belongs to) and allocating (which Delivery Run it belongs to).
ProductsA product is an item which can be stored within a Warehouse. A Product is not a stock record, simply a description of an item, this is commonly referred to as a Product Master or SKU. Products are Customer-specific.
Consignment ItemsIs the name given to describe each line of freight moving on a Consignment. For example Plt, Qty, Cubic, Weight, Length, Width & Height.
Transport ProductsAre pre-configured Consignment Items which allow you to save the weight, dimensions or cubic of items you move regularly. Creating Transport Products also allows you to create rates specific to moving that Transport Product.
Delivery Malfunction Advice (DMA) / Consignment Errors

Consignment Errors are reported by Users of CartonCloud and can be reported from within the Consignments themselves. They are typically issued by drivers out doing deliveries. These Errors range from the Consignment being Undeliverable to having their Cartons/Pallets count changed. Consignment Errors by default are visible only to Admins and Onforwarders. 

When Consignment Errors are reported, they will need to be actioned a CartonCloud user within your organisation with Administration level permission to be resolved. 

OrganisationIn CartonCloud the Organisation is the company which pays for the CartonCloud tenancy. This means organisation settings are those which are specific to the tenant company.
Address StringsAn alias for the actual address stored against a location in the system. See How addresses work in CartonCloud for more details.

Geocoding is the process of taking input text, such as an address or the name of a place, and returning a latitude/longitude location on the Earth's surface for that place. In CartonCloud this is used to map Addresses to their actual location on Google Maps.


Electronic Data Interchange (EDI) - is the computer-to-computer exchange of business documents in a standard electronic format between business partners.

FTPThe File Transfer Protocol (FTP) is a standard network protocol used for the transfer of computer files between a client and server on a computer network. 
Parsers A 'Parser' is simply a file reader; a piece of software which reads files to import them into the CartonCloud system. Since files can all look different, a parser needs to be made for each file's specific layout.