In this section, you'll find the CartonCloud product policies which apply to your account. Choose the relevant page below to find out more:


  • There are two types of support requests, technical support and customer support. 

  • Any system issues or outages relating to the CartonCloud software are treated as the highest priority and rectified urgently.
  • For customer support, use the Knowledge Base or Q&A Forum to find the answer immediately or if you need further help with CartonCloud, contact our support team.  

  • Free online customer support for common or basic queries is part of your CartonCloud subscription.

  • This is subject to the fair use policy so we make sure we can help as many customers as possible, as best as possible. 

  • Paid support time with our team is available for more complex and detailed queries specific to your account. 
  • For urgent issues, we offer a call back service. Simply call, leave a voicemail and we will get back to you ASAP. 

This applies to support queries related to both the CartonCloud software and integrations to the CartonCloud software that have been created or managed by the CartonCloud team. 

Contact support

If you need to get in touch with our support team, please visit the Contact Support page for full details.