Consignment Errors Introduction
Table of Contents
Purpose
Consignment Errors are reported by Users of CartonCloud and can be reported from within the Consignments themselves. They can be created by drivers out doing deliveries, or by staff in the office or warehouse. Errors could occur due to a Consignment being Undeliverable or due to it having a change of item quantity. By default, Consignment Errors are only visible to Admins and Onforwarders.
When Consignment Errors are reported, they need to be actioned by a CartonCloud user within your organisation with Administration level permission to be resolved.
While no action needs to be taken on consignment errors just now during the setup stage, it's important to understand what they are and how they work, as you'll no doubt have them appear on or before Go Live.
Types of Consignment Errors
Consignment errors can be created for the following reasons.
- Undeliverable - Incorrect Address
- Undeliverable - Address Closed
- Damaged Goods
- Delivered Short
- Goods Rejected by Receiver
- Custom
- Undeliverable - Entire Consignment Lost
- Temporary Consignment Error
- POD Generation Failed
- POD FTP Upload Failed
- # of Carton/Pallets Changed
- # of Cartons/Pallet Changed by Driver
- Consignment Altered After Invoicing
- Temperature Issue