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This page is designed to assist you in troubleshooting your common Storage Charge Errors found in your invoices.

Most of the errors occur because the product or customer does not have the Storage Charge rate set up, meaning CartonCloud cannot find any charge to apply for the storage of product in a location.

Lets take a look at the concept of Storage Charging

Storage Charging starts at the Product Type of which the total of this product type for a storage period are multiplied against the value stored against the product type in the customer charge

Location of Product Type:-



How to identify your Storage Charge Error

Step 1 To View your storage error follow these steps - Click on Invoices>select the Invoice with the charge error (YES)


Step 2  - Next select Storage Periods Tab (should have a number in circle indicating error exists)>click on view


Step 3 - To look at the error message select Charges> Charge Errors as per below:-


Find your error and resolution below:-

To resolve an error you will either have to go to the Customer or Product settings. Below you will see the most common Storage Charge errors and a resolution to these:-

No General Per Pallet Qty rates loaded 

Add General + Per Pallet Qty to the Customer Storage Charges Tab

No Frozen Per Pallet Qty rates loaded

Add General + Per Pallet Qty to the Customer Storage Charges Tab

No Per-Location Charges exist

Look at Charge Product Type Option it will be Product or Location, add a Storage Charge for Per Location or Product 

No Standard Pallet Volume rates loaded 

Add Standard Pallet rates to the customers charges


Error calculating charge for product id (1077). Oversize unit not defined

Product ID 1077 - set up to charge per location

Also in your Product>Edit Product Unit of Measure> Oversize Warning change to yes


N.B. If you want your product to charge per pallet qty you must state how many units are on a pallet i.e. 256 per pallet or 126 per pallet - see Product set up.

Once you have actioned the error message, click re-calculate invoice button. If error still occurs repeat the investigation until error is removed.


Storage & Invoice periods are not aligned

Suggestion is "make sure your storage info matches your invoice info: Organisation Settings → Invoice Tab → Check if your "Default Next Invoice Date" and "Default First Day Of Week" match your "Storage Starts On" date. Also the Default First Day of Week should match the Storage Starts On, i.e. in this case both are Monday, if these are different then the storage periods won't sync with the invoices."

Customers who want to know how the Storage Charging works in CartonCloud, below is a very simple summary that you can send your customer

System charges per week or part thereof. Easiest way to visualise this is

Opening Balance + Stock received during the storage period = Billable quantity

The Invoice Summary is not stock on hand report 


Stock Report defined:

If the customer has a pallet that comes in halfway through the storage period and then it leaves it won't show up on the stock report on 8th of April, it will still show as a pallet in the storage period for that week

If you download the stock report for each day of that storage period you will find that the number of pallets changes throughout the week.

However, the storage period for that week will charge for every pallet present during that week, even if its only for a day


My pallet location is charging twice even though I have selected 'Per Location' charging:

By default newly received product is always charged as 'new' storage even if added to a location already containing product. If you do not want new storage charged turn off the 'Double Charge Storage' in customer charge\detail