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In order to make the most of some of the CartonCloud mobile apps' features, a connected barcode scanner is required.


Setup / connection processes may vary from device to device. If in doubt, please consult your device manual and follow the manufacturer's instructions.



iOS

Connect Scanner

  • Ensure your bluetooth scanner is charged and switched on.

  • Ensure your bluetooth scanner is in "discoverable" mode. This may require you to scan a barcode provided in the device manual to choose how the scanner connects to your iOS device.

  • If the option is given, please choose for your scanner to operate in HID mode, ensuring that HID features for Apple iOS are enabled.

    HID features can normally be enabled/disabled by scanning the corresponding barcode in your bluetooth barcode scanner's manual.

    HID mode allows you to still bring up the iOS software keyboard while a scanner is connected. To bring up the iOS keyboard, double-pressing the scanner trigger may be required for some scanning devices.

    More information about this behaviour: Issue: Keyboard Not Showing (iOS)


  • On your iPhone/iPad, navigate to the Bluetooth settings: Settings > Bluetooth

  • On your list of Other Devices you should now be able to see your bluetooth scanner. Beware that some devices may be listed under a relatively cryptic name, often representing the model number + serial number.



  • Select your device by tapping on it. The iPhone/iPad will now attempt to pair with the device.

  • Once successfully connected, the scanner will be listed under My Devices and have a "Connected" label next to it.



  • Should the connection attempt fail check the scanner is not currently connected to another device. If you know it is /assume it might be, unpair the scanner following the steps below ("Remove Scanner") and retry the connection steps above.

Remove Scanner

  • Using the scanner:

    • Locate the "Unpair / Disconnect" barcode in the scanner's user manual and scan.

    • The scanner is now disconnected from any previously connected device.

  • Using the connected iOS device:

    • Navigate to the Bluetooth settings on your iOS device: Settings > Bluetooth

    • Locate the scanner on the My Devices list.



    • Select the Info button ("i") on the right of the list entry.

    • Choose "Forget This Device" and confirm your selection.



    • The scanner is now disconnected from the iOS device.

Troubleshooting

Troubleshooting Barcode Scanning 

Android

Connect Scanner

  • Ensure your bluetooth scanner is charged and switched on.

  • Ensure your bluetooth scanner is in "discoverable" mode. This may require you to scan a barcode provided in the device manual to choose how the scanner connects to your Android device.

  • If the option is given, please choose for your scanner to operate in HID mode. HID features can normally be enabled/disabled by scanning the corresponding barcode in your bluetooth barcode scanner's manual.

  • On your mobile device, navigate to the Bluetooth settings: Settings > Bluetooth or Settings > Connections > Bluetooth.

  • On your list of Available devices you should now be able to see your bluetooth scanner. If not, click on the button normally named "SCAN" or the 3 dot image on the top right corner to bring up a pop up menu, which will give you the option to refresh the list of devices. Beware that some devices may be listed under a relatively cryptic name, often representing the model number + serial number.



  • Select your device by tapping on it. You mobile device will now attempt to pair with the device. A windown will pop up. Press "PAIR" to continue the pairing.

  • Once successfully connected, the scanner will be listed under Paired devices and may have a "Connected" label next to it. To make sure, you can also tap the device to get it connected again. 



  • Should the connection attempt fail check the scanner is turned on and not currently connected to another device. If you know it is /assume it might be, unpair the scanner following the steps below ("Remove Scanner") and retry the connection steps above.


Remove Scanner

  • Using the scanner:

    • Locate the "Unpair / Disconnect" barcode in the scanner's user manual and scan.

    • The scanner is now disconnected from any previously connected device.

  • Using the connected mobile device:

    • Navigate to the Bluetooth settings: Settings > Bluetooth, Settings > Connections > Bluetooth

    • Locate the scanner on the Paired devices list. Click on the Settings button on the right of the list entry.

    • Choose "FORGET" and confirm your selection.



    • The scanner is now disconnected from the mobile device.

Troubleshooting


Troubleshooting Barcode Scanning 

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